See below for the DMC’s Frequently Asked Questions:
Q: How can I purchase DMC and Charles Craft wholesale?
A: If you are a retailer with a valid Tax ID number, you can purchase DMC products wholesale through one of our authorized distributors. To request a wholesale price list contact Maritza Reina at firstname.lastname@example.org .
Visit the “Wholesale Information” section of our website for a list of Authorized DMC Distributors and for more information.
Q: Why do retail stores only carry limited colors and products in their stores?
A: If you cannot find a specific DMC or Charles Craft product at your local needlework store you can suggest that the store add it to their current selection of DMC products. We do our best to encourage all our retailers to carry the full assortment of DMC products, however, due to space limitations, sometimes they are unable to do so.
Be sure to visit SHOP DMC to purchase our products if a retailer does not carry something. You may also visit Herrschners online to order online or by phone through their catalog. Herrschners carries most of the DMC product line.
Q: Do you sell DMC cross stitch kits in the US?
A: DMC sells a limited selection of needlework kits on our US website. Please visit our online DMC SHOP to see and purchase this collection.
Q: Why doesn’t the USA sell Hello Kitty, Snoopy, and Disney cross stitch kits?
A: Many of the DMC kits sold internationally are prohibited from being sold in the US due to licensing restrictions. DMC cannot legally sell these kits in the US.
Q: Does DMC discontinue colors?
A: No, DMC has never discontinued any solid cotton embroidery floss colors. The color numbers and names of our 454 colors remain the same and a list with colors #’s and corresponding names can be found here.
Q: How are the DMC thread numbers classified?
A: DMC thread is generally arranged in numerical order at the point of sale, making it easier to find the colors you are looking for. For historical reasons (the line is over 100 years old), the color numbers do not correspond to a chromatic order.
Q: Is there any reason why you do not sell your thread on your website?
A: We do not sell our #1 product on our website in order to avoid competing with our retailer partners. If you do not see a product on our website, contact a retailer near found on our store locator. Contact Herschnerrs if you cannot find the product at local retail stores.
Q: Is your thread color fast or do I need to set it before cross stitching with it?
A: All of our threads are color fast and fade resistant. However, some stitchers pre-wash embroidery floss before stitching. If you would like to, follow these instructions:
- Mix one tablespoon of white vinegar with 8 oz. of clear water
- Soak entire skein in vinegar and clear water
- If thread has any excess dye in it, the water will show discoloration, (the water will turn the same color as thread)
- After soaking, take the thread out of the water/vinegar mixture and make sure it is completely dry before using.
Q: Is the color consistent from one skein to another, for the same thread reference?
A: DMC Mouliné Stranded Cotton has been manufactured for over 100 years, at the same factory in France (Alsace region). The DMC color specialists are dedicated to providing consistent color quality, in order to offer stitchers perfect continuity in their needlework projects, even when changing skeins. The famous "Christmas Red", DMC's flagship color since the 19th century, has had reference number 321 since it was created.
Q: How can I find a thread by color family?
A: The DMC color card allows you to view the line of threads that are classified by chromatic order, and thus to choose the color of thread you need. It is available on our website. However, it is ideal to have the actual color card so that you see the real thread. Color cards are available at your local point of sale.
Q: How can I find a thread color using its number?
A: On the color card: a chart is found on the back. Each number corresponds to a column on the color card. Then, find the thread number on the color card.
Q: What do the letters in front of the thread numbers correspond to?
A: The letter allows you to identify the type of thread: S for Satin, E for the Light Effects line. The color number corresponds to the Mouliné (Cotton Embroidery Floss) line. It thus allows you to easily substitute colors or a mixture of sheen in the same color.
Q: Are the dyes used by DMC safe (non carcinogenic, non allergenic)?
A: Yes, all of our dyes are OEKO-TEX certified, an internationally recognized textile standard, given to products that are environment-friendly and safe to use, which have been controlled for harmful substances (dangerous and irritable). For further information: oeko-tex.com
Q: How do you wash your threads and fabrics?
A: All of our listed threads and fabrics have care and washing instructions located on the product pages of this website and on the individual product packaging itself. For a guide to common home laundering and dry cleaning symbols click here.
Q: Do you have a catalog?
A: No, DMC US does not have a consumer product catalog. We urge you to visit our website to learn about our entire product line. You can also contact Herschnerrs who sells most of the entire DMC Line and they can also send you a catalog.
Q: What is the difference between DMC Rayon and DMC Satin Floss?
A: DMC Satin Floss is a new and improved rayon floss. It is made from ultra soft 100% rayon fibers and brings a brilliant sheen to your needlework. DMC Satin Floss is twisted differently than our Rayon Floss to make it easier to work with.
Originally launched in 2008 in the same palette of 36 colors as our Rayon Floss, 24 new colors has now been launched in 2010.
You can use Satin Floss by itself or mixed with other DMC threads to add luster and shine where you need it. Satin Floss follows the same numbering system as our regular embroidery floss (Art. 117), so it can be easily substituted wherever you want to add some extra brilliance. DMC Satin Floss is a six-strand divisible thread, available in 8.7 yard pull-skeins. Each skein is packaged with a single clear label to protect the thread at retail, while allowing exposure at the ends so consumers can see and feel its silky softness.
Q. How do I get my retail shop listed on your store locator?
A: Please email us at email@example.com to request to be added to our store locator. You will need to provide your name, shop name, address, city, state, zip code, phone number, email address, and shop website.
Q. How do I wash my needlework piece?
A: For instructions on how to wash your needlework pieces please visit the “Care and Washing” section in the educational center.